PIXEL HUB ELECTRONICS

Trinidad & Tobago

SHIPPING & DELIVERY POLICY

Document	Details
Effective Date	18 May 2026
Version	1.1
Jurisdiction	Republic of Trinidad & Tobago
Business Model	Online-Only Retailer — Pre-Payment, Import-to-Order
Support Hours	Monday – Thursday, 10:00 AM – 5:00 PM (AST)

1. About This Policy

This Shipping & Delivery Policy explains how Pixel Hub Electronics processes, ships, and delivers orders placed through our online platform. It is designed to give you a clear and honest understanding of how our fulfilment model works, what delivery timelines to expect, and what happens in various delivery-related situations.

Please read this policy carefully before placing an order. By completing a purchase with Pixel Hub Electronics, you acknowledge and agree to the terms described herein.

2. Our Import-to-Order Business Model

Pixel Hub Electronics operates as an online-only electronics retailer. We do not maintain a conventional retail warehouse stocked with ready-to-ship inventory. Instead, each order is sourced and imported specifically for the customer who places it.

How every order works:

You place your order online and complete payment through our platform.
Payment is confirmed and your order enters the processing queue.
We source and import your specific product from our suppliers. This step involves procurement, export processing, international transit, and customs clearance.
Your order is shipped and delivered to your confirmed delivery address in Trinidad & Tobago.

Because products are sourced and imported after payment is received, delivery timelines are inherently subject to international supply chains, customs processes, and logistics factors that are partially or entirely outside of our control. We are transparent about these factors so that you can make an informed decision before ordering.

3. Definitions

The following terms are used consistently throughout this policy:

Term	Definition	Example
Business Day	Monday through Thursday only, excluding Trinidad & Tobago public holidays.	A Tuesday in a non-holiday week is a business day. Friday, Saturday, Sunday, and public holidays are not.
Calendar Day	Every day of the week, including weekends and public holidays.	If delivery is confirmed on a Saturday, the 7-day claim window under our Refund Policy begins on that Saturday.
Order Processing	The period between payment confirmation and the commencement of active sourcing.	Orders placed outside support hours begin processing on the next business day.
Estimated Delivery	A projected timeframe for delivery based on typical sourcing and transit durations. Not a guaranteed date.	An estimate of 2–4 weeks means delivery is expected within that window under normal conditions.
Confirmed Delivery	The date on which the shipment is recorded as delivered by the courier or logistics provider.	The date shown as ‘Delivered’ in tracking records.

4. Order Processing

4.1 When Processing Begins

Order processing begins after payment has been confirmed. We do not initiate sourcing or place supplier orders until payment is fully verified. This protects both parties and ensures that all costs incurred are tied to a confirmed, paid order.

4.2 Orders Placed Outside Support Hours

Our support and processing team operates Monday through Thursday, 10:00 AM to 5:00 PM (AST). Orders placed outside of these hours — including on Fridays, weekends, and public holidays — will enter the processing queue and will begin active processing on the next available business day.

If you place an order on a Friday evening, Saturday, or Sunday, processing will begin on the following Monday (or Tuesday, if Monday is a public holiday). This may add 1–3 calendar days before sourcing formally commences. This lead time is factored into all delivery estimates.

4.3 Order Confirmation

Once your order is received and payment is confirmed, you will receive an order confirmation. This confirmation acknowledges receipt of your order and payment. It does not constitute confirmation that the product is immediately available or that a specific delivery date has been guaranteed.

5. Delivery Estimates

5.1 Standard Estimated Timeframe

Under typical conditions, orders are estimated to be delivered within 2 to 4 weeks from the date processing commences. This estimate covers the full fulfilment cycle: supplier sourcing, export processing, international freight, customs clearance in Trinidad & Tobago, and last-mile delivery.

5.2 Extended Timeframes

In some cases, delivery may take significantly longer than the standard estimate. Extended timeframes of 8 weeks or more are possible and may occur due to factors including but not limited to those listed in Section 5.4 below.

Delivery estimates are not guarantees. They are projections based on typical conditions and historical experience with our supply chains. Actual delivery times may be shorter or longer depending on a wide range of factors, many of which are outside of our direct control.

By placing an order with Pixel Hub Electronics, you acknowledge and accept that delivery timelines are estimates only.

5.3 Estimate Communication

We will provide a delivery estimate at the time of order or as soon as one becomes available based on supplier and logistics information. Where circumstances arise that are likely to significantly affect the estimated delivery timeframe, we will endeavour to communicate this to you as promptly as possible.

5.4 Factors That May Affect Delivery Timelines

Delivery timelines may be affected by any of the following, individually or in combination:

Customs and import processing: Clearance times at Trinidad & Tobago or origin-country customs can vary significantly and are outside of our control.
Supplier availability: Supplier stock levels, production schedules, and export lead times may affect when your product is ready for shipment.
Logistics and carrier disruptions: Delays caused by airlines, freight carriers, courier networks, or local delivery services.
Public holidays: Holidays in the country of origin, in transit countries, or in Trinidad & Tobago may pause processing, shipping, or delivery at any stage.
Port congestion or closures: Congestion or temporary closure of ports, airports, or border crossings along the shipping route.
Regulatory or compliance requirements: Changes in import regulations, product compliance requirements, or trade rules that affect your specific product or shipment.
Force majeure events: Circumstances beyond the reasonable control of any party — see the Force Majeure section of this policy for full details.

6. Shipping & Tracking

6.1 Shipping Methods

Products are shipped via international freight and courier services appropriate to the product type, origin, and destination. The specific carrier or logistics provider used for your order will depend on the sourcing route and availability at the time of shipment.

6.2 Shipment Tracking

Where tracking information is available, we will provide you with a tracking number or reference once your order has been dispatched. This will allow you to monitor the progress of your shipment through the carrier’s tracking system.

Please note that tracking availability depends on the carrier and the shipping route used. In some cases, tracking may not be available for all stages of the journey, particularly for the international freight leg of the shipment. Where full end-to-end tracking is not available, we will provide whatever shipment reference information is accessible to us.

If you have not received tracking information within the expected timeframe, please contact us. We will follow up with our logistics partners and provide you with an update.

6.3 Partial Shipments

In some cases, an order containing multiple items may be shipped in more than one shipment. This may occur where items are sourced from different suppliers, dispatched at different times, or where separate logistics arrangements are required for different components of your order.

If your order is shipped in multiple parts, you will be notified accordingly, and each shipment will be communicated to you separately where tracking is available. You will not be charged additional shipping fees as a result of a partial shipment arrangement made by Pixel Hub Electronics.

7. Customer Responsibilities

7.1 Accurate Delivery Information

You are responsible for ensuring that all delivery information provided at the time of order is complete, accurate, and up to date. This includes:

Your full delivery address, including unit or apartment number where applicable
A current and reachable local phone number
A valid email address that you actively monitor
Any special delivery instructions relevant to your address

Pixel Hub Electronics is not responsible for delivery failures, delays, or losses caused by inaccurate, incomplete, or outdated delivery information provided by the customer. Additional costs arising from re-delivery or address correction due to customer error will be the responsibility of the customer.

7.2 Monitoring Communications

You are responsible for monitoring your email and any other communication channels you have provided for updates regarding your order. Pixel Hub Electronics will communicate order status, shipment notifications, tracking information, and any delivery-related issues through these channels.

Where a delivery attempt requires your action (for example, arranging re-delivery or collecting from a depot), it is your responsibility to respond promptly. Failure to respond within a reasonable timeframe may result in the shipment being returned, incurring additional costs, or affecting your ability to claim under our policies.

7.3 Availability for Delivery

For deliveries that require a signature or in-person receipt, you are responsible for ensuring that someone is available at the delivery address to receive the shipment at the time of the delivery attempt. Where this is not possible, please make arrangements with the courier in advance, where the service allows.

8. Failed Delivery & Refused Shipments

8.1 Failed Delivery Attempts

A delivery attempt is considered failed where the courier is unable to complete delivery due to circumstances including but not limited to: no one being available to receive the shipment, an incorrect or inaccessible address, or failure to respond to delivery notifications.

Where a delivery attempt fails, the courier will typically leave a notification and retain the shipment at a local depot for a specified holding period. It is your responsibility to arrange re-delivery or collection within the timeframe specified by the courier.

8.2 Wrong Address Provided by Customer

If a delivery fails or is returned because an incorrect address was provided by the customer, the costs of re-delivery or re-routing to the correct address will be the responsibility of the customer. Pixel Hub Electronics will contact you to arrange re-delivery and communicate any applicable costs before proceeding.

8.3 Re-Delivery Costs

Where a shipment must be re-delivered due to a failed delivery attempt caused by customer-side circumstances — including but not limited to an incorrect address, unavailability, or failure to respond to delivery notifications — any re-delivery costs incurred will be passed on to the customer.

We will communicate the applicable re-delivery costs to you and seek your confirmation before arranging a further delivery attempt.

8.4 Refused Deliveries

If you refuse to accept a delivery without prior written authorisation from Pixel Hub Electronics, the shipment will be treated as a refused delivery. In such cases:

The product will be returned to us or held by the courier at your cost.
Return shipping, handling, and any applicable storage fees incurred as a result of the refusal will be deducted from any refund.
Your eligibility for a refund on a refused delivery will be assessed in accordance with our Refund & Returns Policy.

If you need to refuse a delivery for a legitimate reason (for example, the package appears visibly damaged in transit), please contact us before or as soon as possible after the refusal so we can assist and document the circumstances appropriately.

9. Lost Shipments

A shipment will be considered potentially lost if it has not been delivered within a reasonable period beyond the estimated delivery timeframe and no tracking update or courier explanation accounts for the delay.

If you believe your shipment may be lost, please contact us. We will investigate the matter with our logistics partners and carriers. A shipment will be formally classified as confirmed lost only after our investigation has been completed and the carrier has confirmed the loss.

Pixel Hub Electronics will take reasonable steps to investigate all reported lost shipments. An appropriate resolution — which may include re-shipment, a replacement, or a refund — will be determined following the completion of the investigation and in accordance with our Refund & Returns Policy.

We ask for your patience during the investigation period, as courier and freight investigations may take time to conclude, particularly for international shipments. We will keep you informed of progress throughout.

10. Product Availability

As an import-to-order retailer, product listings reflect items we are able to source from our supplier network at the time of listing. Supplier stock levels, product availability, and specifications can change between the time an order is placed and the time sourcing is initiated.

In the event that a product becomes unavailable after your order has been placed and payment received, we will contact you promptly. In such cases, we will offer:

An alternative product of equivalent or comparable specifications and value, subject to your approval; or
A full refund of the amount paid, processed in accordance with the applicable provisions of our Refund & Returns Policy.

We will never substitute your order with a different product without first obtaining your explicit agreement. You will always have the option of a full refund if the alternative offered is not acceptable to you.

11. Customs & Import Processing

All products sourced by Pixel Hub Electronics must pass through customs and import procedures before delivery can be completed in Trinidad & Tobago. Customs processing is conducted by government authorities and is entirely outside of our control.

Customs clearance timelines can vary significantly depending on the product type, country of origin, volume of shipments being processed at the time, and any additional inspections or documentation requirements imposed by customs authorities.

Delays caused by customs processing are not grounds for cancellation of an order that has already commenced sourcing or importation. Such delays are a foreseeable and acknowledged aspect of our import-to-order fulfilment model, as described in the Our Import-to-Order Business Model section of this policy.

Where customs authorities impose additional duties, taxes, or fees beyond what is standard for the product category, we will communicate this to you and advise on how it affects your order. We will not incur additional costs on your behalf without first notifying you.

Where we contact you regarding a customs matter, additional documentation, or any other requirement that needs your response, we ask that you reply promptly. Failure to respond within a reasonable timeframe may delay fulfilment of your order, result in increased storage or holding costs imposed by customs or logistics providers, affect delivery timelines, or impact how your order can be handled. We will always endeavour to give you adequate notice before any such consequences arise.

12. Force Majeure

Pixel Hub Electronics will not be held liable for any delay or failure to deliver where such delay or failure arises from circumstances that are beyond our reasonable control. Such circumstances include, but are not limited to:

Natural disasters: Earthquakes, floods, hurricanes, fires, or other acts of nature affecting any point along the supply chain.
Customs authority actions: Seizures, holds, additional inspections, or regulatory actions imposed by customs or border control authorities.
Armed conflict or civil unrest: War, invasion, hostilities, civil war, rebellion, or acts of terrorism affecting any country in the supply or transit chain.
Pandemics or public health emergencies: Government-declared health emergencies, quarantine measures, or restrictions on movement or trade.
Supplier failures: Insolvency, cessation of operations, industrial action, or sudden inability of a supplier to fulfil the sourced order.
Port or transport closures: Closure or significant disruption of ports, airports, freight hubs, or major transport infrastructure.
Regulatory and trade changes: Sudden changes in import regulations, trade embargoes, sanctions, or other government-imposed restrictions affecting the product or shipping route.
Infrastructure or utility failures: Major failures in communications, power, or logistics infrastructure affecting order processing or shipment, including significant IT or systems outages, payment processor outages, cyber incidents, and telecommunications failures.

In the event of a force majeure situation, Pixel Hub Electronics will notify you as soon as reasonably practicable and will provide an updated estimate where possible.

Where a force majeure event results in an indefinite inability to fulfil your order, we will work with you to identify a suitable resolution, which may include a full refund where no other reasonable option is available.

13. Delivery Areas

Pixel Hub Electronics currently delivers within Trinidad & Tobago. Delivery is available to residential and commercial addresses serviced by our courier partners.

If you are unsure whether your address is within our delivery coverage, please contact us before placing your order. We will confirm availability for your specific location.

14. Contact & Support

If you have any questions about your order, shipment, or this policy, please contact our support team:

Contact Detail	Information
Business	Pixel Hub Electronics
Location	Trinidad & Tobago
Support Hours	Monday – Thursday, 10:00 AM – 5:00 PM (AST)
Website	pixelhub-tt.ddns.net
Email	electronicspixelhub@gmail.com
WhatsApp	+868 356-7954

Enquiries submitted outside of support hours will be addressed on the next available business day (Monday–Thursday). For shipping queries, please include your order number and a description of your enquiry so we can assist you as efficiently as possible.

For any delivery issue, lost shipment, or failed delivery concern, please contact us as soon as the issue arises. Early contact helps us act promptly with our logistics partners and improves the likelihood of a positive outcome.

15. Relationship to Other Policies

This Shipping & Delivery Policy should be read alongside our Refund & Returns Policy. Together, these documents govern the complete post-purchase experience for all Pixel Hub Electronics customers.

Where a shipping or delivery issue gives rise to a refund or return claim, the applicable terms and processes in our Refund & Returns Policy will apply. In the event of any conflict between the two documents, the more specific provision relevant to the circumstances will take precedence.

16. Policy Updates

Pixel Hub Electronics reserves the right to update or amend this policy at any time. Changes will take effect upon publication on our platform. The version of this policy applicable to your order is the version in force at the time your order was placed. Updated terms generally do not apply retroactively to orders already completed or in progress, unless required by applicable law.

We encourage you to review this policy before placing an order, particularly for high-value purchases.

16.1 Version Numbering

This policy uses a structured version numbering system to ensure transparency regarding revisions. Version numbers are updated as follows:

Minor updates: Corrections, clarifications, and non-material improvements increment the decimal (e.g. 1.0 → 1.1 → 1.2, and so on up to 1.9).

Major updates: Significant structural changes, new protections, or substantive revisions to customer rights increment the whole number (e.g. 1.9 → 2.0, 2.9 → 3.0).

The current version of this policy is Version 1.1, effective 18 May 2026. The revision history is maintained in Section 17 below.

17. Policy Revision History

This section records all published versions of this policy. Future revisions will be added chronologically. The revision history is maintained for transparency, so that customers can understand what has changed and when.

Version	Effective Date	Summary of Changes
1.0	18 May 2026	Initial publication. Establishes the complete Shipping & Delivery Policy for Pixel Hub Electronics, covering the import-to-order fulfilment model, delivery timelines, customs processing, customer responsibilities, force majeure, lost shipments, failed deliveries, and contact details.
1.1	18 May 2026	Minor revisions: improved contact information (website, email, and WhatsApp added); expanded force majeure protections to include IT outages, payment processor outages, cyber incidents, and telecommunications failures; version numbering framework introduced; fairness clarification added to policy update terms; numbered order workflow formatting corrected; formatting and consistency improvements throughout.

PIXEL HUB ELECTRONICS — TRINIDAD & TOBAGO

Shipping & Delivery Policy | Effective 18 May 2026 | Version 1.1

This document constitutes the complete Shipping & Delivery Policy of Pixel Hub Electronics.