PIXEL HUB ELECTRONICS
Trinidad & Tobago
PRIVACY POLICY
| Document | Privacy Policy |
| Effective Date | May 2026 |
| Version | 1.0 |
| Jurisdiction | Republic of Trinidad & Tobago |
| Business Model | Online-Only Retailer — Pre-Payment, Import-to-Order |
| By using the Pixel Hub Electronics website or placing an order with us, you acknowledge that you have read and understood this Privacy Policy. |
1. About This Policy
Pixel Hub Electronics is an online-only electronics retailer based in Trinidad & Tobago. We operate exclusively through our website at pixelhub-tt.ddns.net and do not maintain a physical retail storefront. This Privacy Policy explains how we collect, use, store, and protect the personal information you share with us when you visit our website or place an order.
We take your privacy seriously. We collect only the information we need to process and fulfil your orders, operate our platform, and communicate with you as a customer. We do not sell your personal information to third parties.
This Policy applies to all personal information collected through pixelhub-tt.ddns.net and through any communication channels we use in connection with your order, including email and WhatsApp.
| This Privacy Policy should be read alongside our Terms & Conditions and other Pixel Hub Electronics policies, all of which are available on our website at pixelhub-tt.ddns.net. |
2. Information We Collect
2.1 Information You Provide Directly
When you browse our website, create an account, place an order, or contact us for support, you may provide personal information including:
- Your full name
- Your email address
- Your WhatsApp number or phone number
- Your delivery address (including city, region, and country)
- Order-related details such as product choices and special instructions
- Any information you include in communications with our support team
2.2 Order Information
When you place an order, we collect the information necessary to process and fulfil that order. This includes the products you ordered, the price paid, your payment confirmation reference, and the delivery address you provided. Because we operate on an import-to-order basis, accurate order information is essential to sourcing and delivering your specific product.
2.3 Payment Information
Pixel Hub Electronics does not directly collect, store, or process your payment card details. Payments are handled by our third-party payment processor. When you pay online, you are interacting with a secure payment gateway operated by that provider. We receive a transaction reference and confirmation of payment status, but not your full card number, CVV, or banking credentials.
Where bank transfer is offered as a payment method, you initiate the transfer directly through your own financial institution. We receive confirmation of the transfer from our bank but do not collect your banking credentials or account details.
2.4 Communications Data
If you contact us by email or WhatsApp, or if we contact you in connection with your order, we retain a record of those communications. This helps us manage your enquiry accurately, maintain consistency across interactions, and resolve any disputes that may arise.
2.5 Website Usage Information
When you visit our website, certain technical information may be collected automatically. This may include your IP address, browser type and version, device type, pages visited, time and date of your visit, and referring website. This information is used to help us maintain and improve the performance and security of our platform.
2.6 Analytics
Our website may use third-party analytics tools to help us understand how visitors interact with our platform. Analytics data is collected in aggregate and is generally not linked to an individual’s identity. We use analytics insights to improve the design, content, and usability of our website. If analytics tools use cookies, this is addressed further in Section 5 below.
| We collect only what we need. If you have a question about what information we hold about you, please contact us using the details in Section 12. |
3. How We Use Your Information
We use the personal information we collect for the following purposes:
3.1 Order Processing and Fulfilment
The primary reason we collect your information is to process and fulfil your order. This includes confirming your payment, sourcing and importing your product, arranging delivery, and keeping you informed throughout the process. Without this information, we cannot complete your order.
3.2 Customer Support
We use your contact information and order history to respond to your enquiries, assist with concerns, and process any claims under our Refund & Returns, Warranty, or Order Cancellation policies. Retaining communication records allows us to handle your case accurately and consistently.
3.3 Order Communications
We use your contact details to send you order confirmations, shipping updates, and other information directly related to your order. These communications are necessary for the performance of your transaction and are not optional.
3.4 Platform Improvement
Aggregated, non-identifying usage and analytics data helps us understand how customers use our website. We use this information to improve the platform’s performance, design, and usability, and to identify and address technical issues.
3.5 Security and Fraud Prevention
We may use your information to detect, investigate, and prevent fraudulent activity, unauthorised access to our platform, and other prohibited conduct described in our Terms & Conditions. Protecting the integrity of our platform protects all customers who use it.
3.6 Legal Compliance
We may use or disclose your information where required to comply with applicable laws, regulations, court orders, or lawful requests from government authorities in Trinidad & Tobago. We will only disclose what is required and will, where possible, seek to notify you before making any such disclosure.
| We do not use your personal information for unsolicited marketing, and we do not sell or rent your data to any third party. |
4. Payment Processors and Financial Data
All online payments processed through our platform are handled by a third-party payment gateway. When you complete a payment online, you are providing your payment information directly to that processor, not to Pixel Hub Electronics. Our payment provider is responsible for the security and handling of your payment card data in accordance with their own privacy and security standards.
Pixel Hub Electronics receives only what is necessary to confirm your payment status and reconcile your order — typically a transaction reference number and a confirmation of whether the payment was successful. We do not have access to your full card number, PIN, CVV, or banking credentials at any point.
We encourage you to review the privacy policy of any payment processor used at checkout. The use of third-party payment processors is addressed further under Section 8 of this Policy.
| If you have a concern about how your payment data was handled, please contact your payment provider directly. For order-related concerns, our support team is available through the contact details in Section 12. |
5. Cookies
5.1 What Are Cookies
Cookies are small text files that a website places on your device when you visit. They allow the website to remember certain information about your session or preferences. Cookies are widely used by websites to improve the user experience and to gather usage information.
5.2 How We Use Cookies
Our website may use cookies for the following purposes:
- Session cookies — to keep your session active while you browse, so that items in your cart or form data are not lost as you navigate between pages. These cookies expire when you close your browser.
- Functional cookies — to remember your preferences and settings to improve your experience on return visits.
- Analytics cookies — placed by third-party analytics tools to help us understand how visitors use our website. These cookies collect data in aggregate and are generally not used to identify individual users.
5.3 Managing Cookies
Most browsers allow you to control cookie settings, including blocking or deleting cookies. Please note that disabling cookies may affect the functionality of our website, and some features may not work as expected. You can typically manage cookie preferences through your browser’s settings or privacy controls.
Because our platform is operated by a small team, we do not currently operate a formal cookie consent banner. By continuing to use our website, you acknowledge that cookies may be used as described in this section. If you have questions about our use of cookies, please contact us.
6. Communications
6.1 Order-Related Communications
We will contact you by email or WhatsApp as necessary in connection with your order. This includes order confirmations, payment acknowledgements, sourcing updates, shipping notifications, and any issues that arise during fulfilment. These communications are essential to the service we provide and are not optional.
6.2 Support Communications
If you contact us with a question or concern, we will use the contact details you provide to respond to you. We retain a record of support communications to ensure consistency and to assist in the event of a subsequent dispute or follow-up enquiry.
6.3 Marketing Communications
We do not send unsolicited marketing emails or promotional messages. If we introduce a newsletter or promotional communication in the future, participation will be voluntary and you will be given the option to opt out at any time.
6.4 WhatsApp
We use WhatsApp as a customer support and communications channel. If you contact us via WhatsApp or provide a WhatsApp number for order communications, your messages will be handled through that platform. Please note that WhatsApp is operated by Meta and is subject to Meta’s own privacy policy and terms of service. We do not control how WhatsApp processes data on its platform.
| We will only contact you in connection with your order or in response to an enquiry you have initiated. We will not share your contact details with third parties for marketing purposes. |
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:
- Order records — retained for a reasonable period following the completion of your order, to support warranty claims, dispute resolution, and any applicable legal or regulatory requirements.
- Support communications — retained for a reasonable period following the resolution of your enquiry, to maintain a consistent record in the event of follow-up.
- Account information — retained for as long as your account remains active, and for a reasonable period thereafter.
- Financial transaction records — retained in accordance with applicable legal and accounting requirements.
Where personal information is no longer required for any of the above purposes and there is no legal basis for retaining it, we will take reasonable steps to delete or anonymise it.
If you would like to request deletion of your personal information, please refer to Section 10 of this Policy.
8. Third-Party Services
8.1 Our Use of Third Parties
The operation of our platform and fulfilment of your orders requires us to work with a small number of third-party service providers. These may include:
- Payment processors — to securely process your online payments.
- Shipping and logistics providers — to arrange international freight, customs clearance, and local delivery of your order.
- Website hosting and infrastructure providers — to maintain the availability and security of our platform.
- Analytics providers — to help us understand how our website is used.
- Communication platforms — including email providers and WhatsApp, used to correspond with customers.
8.2 Data Sharing with Third Parties
We share your personal information with third parties only to the extent necessary to fulfil your order or operate our platform. For example, we will share your delivery address with a logistics provider to arrange delivery of your order. We do not share your personal information with third parties for their own marketing purposes.
We do not sell, rent, or trade your personal information. Any third party with whom we share your information is required to handle it appropriately and use it only for the purpose for which it was shared.
8.3 Third-Party Privacy Policies
Third-party service providers operate under their own privacy policies and terms. Pixel Hub Electronics is not responsible for the privacy practices of third-party platforms or providers. We encourage you to review the relevant privacy policies of any third-party service you interact with, including payment processors and communication platforms.
8.4 Links to External Websites
Our website may contain links to external websites or resources. Pixel Hub Electronics is not responsible for the content or privacy practices of any linked third-party website. Following a link to another website means you are leaving our platform, and that website’s own privacy policy applies from that point.
| We do not sell your data. We share only what is necessary to process your order and operate our platform, with service providers who handle your information appropriately. |
9. Security
Pixel Hub Electronics takes reasonable steps to protect the personal information we hold against unauthorised access, loss, misuse, and disclosure. These steps include using secure communication channels for sensitive correspondence, limiting access to customer information to those who need it to perform their role, and relying on reputable third-party providers for payment processing and website infrastructure.
No online system or method of electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security, and transmission of data over the internet is inherently subject to some risk. We encourage you to take steps to protect your own information, including keeping your account login details confidential and using a secure network when accessing our website.
In the event of a data security incident that affects your personal information, we will take prompt action to investigate and contain the incident, and we will notify affected customers where we are required to do so under applicable law.
| If you believe your account or personal information has been compromised, please contact us immediately using the details in Section 12 so we can take appropriate action. |
10. Your Rights
As a customer of Pixel Hub Electronics, you have certain rights with respect to your personal information. We are committed to honouring these rights in a fair and transparent manner.
10.1 Access
You may request a copy of the personal information we hold about you. We will respond to reasonable access requests within a timely manner and provide information in a clear and understandable format.
10.2 Correction
If you believe that any personal information we hold about you is inaccurate or incomplete, you may request that we correct it. For order-related information, please note that corrections may not always be possible after sourcing has commenced, as set out in our Terms & Conditions.
10.3 Deletion
You may request that we delete your personal information where we no longer have a legitimate reason to retain it. Please note that we may be required to retain certain information to comply with legal obligations, resolve disputes, or enforce our policies. Where deletion is not possible in full, we will explain the reason and take steps to minimise the information retained.
10.4 Objection
You may object to the way we process your personal information in certain circumstances. If you have a concern about how we are using your data, please contact us and we will consider your request.
10.5 How to Exercise Your Rights
To exercise any of the rights described in this section, please contact us using the details in Section 12. We may need to verify your identity before processing your request. There is no charge for making a reasonable request, and we will respond promptly.
| Your rights under this Policy are in addition to any rights you may have under applicable law in the Republic of Trinidad & Tobago. This Policy is not intended to limit any statutory rights that cannot be waived. |
11. Legal Disclosures
Pixel Hub Electronics may disclose your personal information where we are required to do so by law or in response to a valid legal request. Such circumstances may include:
- Compliance with a court order, subpoena, or other binding legal process issued by a competent authority in Trinidad & Tobago or another applicable jurisdiction.
- Cooperation with law enforcement agencies investigating fraud, criminal activity, or other unlawful conduct involving use of our platform.
- Protection of the rights, property, or safety of Pixel Hub Electronics, our customers, or the public where required or permitted by law.
- Enforcement of our Terms & Conditions or other Pixel Hub Electronics policies.
Where we are legally required to disclose your information, we will limit disclosure to what is strictly required. Where we are permitted by law to do so, we will attempt to notify you in advance of any such disclosure.
12. Contact and Support
If you have a question about this Privacy Policy, wish to exercise any of your rights under Section 10, or have a concern about how your personal information is being handled, please contact our customer support team through the following channels:
| Business | Pixel Hub Electronics |
| Location | Trinidad & Tobago |
| Website | pixelhub-tt.ddns.net |
| electronicspixelhub@gmail.com | |
| +868 356-7954 | |
| Support Hours | Monday – Thursday, 10:00 AM – 5:00 PM (AST) |
Enquiries received outside of support hours will be responded to on the next available business day. For the purposes of this Policy, business days refer to Monday through Thursday, excluding Trinidad & Tobago public holidays.
| Please include your order reference number in any privacy-related enquiry that relates to a specific order. This allows us to locate your records promptly and respond without unnecessary delay. |
13. Policy Updates and Version Numbering
13.1 Our Right to Update
Pixel Hub Electronics reserves the right to update or amend this Privacy Policy at any time. Any changes will take effect upon publication on our website at pixelhub-tt.ddns.net. Where changes are material, we will make reasonable efforts to bring them to the attention of existing customers.
We encourage you to review this Policy periodically. Your continued use of our platform following any update constitutes your acknowledgement of the revised Policy.
13.2 Version Numbering
Version numbers are applied across all Pixel Hub Electronics policies to improve transparency regarding policy revisions. Version numbers are updated as follows:
- Minor updates — corrections, clarifications, and non-material improvements increment the decimal (e.g. 1.0 → 1.1 → 1.2, and so on through 1.9).
- Major updates — significant structural changes, new protections, or substantive revisions to customer rights increment the whole number (e.g. 1.9 → 2.0, 2.9 → 3.0).
The current version of this Privacy Policy is Version 1.0, effective May 2026.
PIXEL HUB ELECTRONICS — TRINIDAD & TOBAGO
Privacy Policy | Effective May 2026 | Version 1.0
This document constitutes the complete Privacy Policy of Pixel Hub Electronics.